At Langkawi Ferry Line Ventures Sdn Bhd , we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Policy explains:
- the type of personal data we collect and how we collect it
- how we use your personal data
- the parties that we disclose the personal data to; and
- the choices we offer, including how to access and update your personal data.
Personal Data We May Collect from You
We may collect the following personal data about you:
- personal information to establish your identity and background such as your full name, passport or identity card number, nationality and religion
- contact information such as billing address, premises address, telephone number, mobile phone number and email address
- payment information such as your debit or credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details
- resume or CVs when you apply job with us
For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.
How We Collect Your Personal Data
We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):
- when you register for our services (for example when you make an online purchase form our website / mobile app)
- when you contact us in person, by an email, a phone call or over the counter (for example when you contact us for any enquiries, complaints, comments or feedbacks, we may keep record of that correspondences)
- when you visit or browse our websites
- when you apply job with us
- when you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram
Use of Personal Data Collected
You agree that we may use your personal data where permitted by applicable law and for the following purposes:
- to verify your identity
- to manage and maintain your account with us
- to provide and improve our services to you including fulfilling audit requirements & services.
- to carry out your instructions or to respond to any enquiries, complaints, comments or feedbacks that you have submit to us
- to protect or enforce our rights to recover any debt owing to us
- to compile information for analysis and in reports for relevant regulatory authorities
- to transfer or assign our rights, interests and obligations under any of your agreements with us
- to update, consolidate and improve the accuracy of our records
- to produce data, reports and statistics which have been anonymized or aggregated in a manner that does not identify you as an individual
- to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us
- to assess financial and insurance risks
- to engage in business transactions in respect of services to be offered and provided to you
- to comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us
- for internal management of the services being provided to you
- to maintain records required for security, claims or other legal purposes
- to provide training for our staff
- to conduct marketing and information technology activities (for example, market research)
- to persons who have been identified as being you or your authorized representative(s) pursuant, for the purpose of the relevant transaction or enquiry
- to third parties with whom we have contracted to provide services to us (such as analysis on our behalf) for any of the purposes described above. Where we disclose your personal data to third parties we shall ensure that such data is used only to provide services to us
- for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
With Whom We Share Your Personal Data
As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:
- federal or state government
- law enforcement agencies
- government agencies
- our regulator
- companies or organizations that act as our agents, contractors, service providers or professional consultant
- companies or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested
- our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data
- other parties in respect of whom you have given your express or implied consent
- Any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.
If Personal Data Provided by You Is Incomplete
Where indicated in our application or registration forms manually or electronically, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide a complete and obligatory personal data, we may not be able to process your application or provide you with our services.
Your Rights to Access and Correct Your Personal Data
We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date. Your access may be subject to fees to meet our costs.
How Long We Will Keep Your Personal Data
We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with LFLV or its subsidiaries for the duration of your relationship with us, for such period as may be necessary to protect the interests of LFLV or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by LFLV or its subsidiaries’ s relevant policies.
How We Protect and Safeguard Your Personal Data
We endeavor to take all reasonable steps to protect your personal data and keep your personal data secured. This includes following our security procedures (like checking your identity when you call us). Our site may link to other websites and we are not responsible for their data policies, procedures or their content.
Transfer of Your Personal Data Outside Malaysia
Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.
Your Consent
By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes.
Personal Data Protection Policy
At Langkawi Ferry Line Ventures Sdn Bhd , we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Policy explains:
- the type of personal data we collect and how we collect it
- how we use your personal data
- the parties that we disclose the personal data to; and
- the choices we offer, including how to access and update your personal data.
Personal Data We May Collect from You
We may collect the following personal data about you:
- personal information to establish your identity and background such as your full name, passport or identity card number, nationality and religion
- contact information such as billing address, premises address, telephone number, mobile phone number and email address
- payment information such as your debit or credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details
- resume or CVs when you apply job with us
For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.
How We Collect Your Personal Data
We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):
- when you register for our services (for example when you make an online purchase form our website / mobile app)
- when you contact us in person, by an email, a phone call or over the counter (for example when you contact us for any enquiries, complaints, comments or feedbacks, we may keep record of that correspondences)
- when you visit or browse our websites
- when you apply job with us
- when you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram
Use of Personal Data Collected
You agree that we may use your personal data where permitted by applicable law and for the following purposes:
- to verify your identity
- to manage and maintain your account with us
- to provide and improve our services to you including fulfilling audit requirements & services.
- to carry out your instructions or to respond to any enquiries, complaints, comments or feedbacks that you have submit to us
- to protect or enforce our rights to recover any debt owing to us
- to compile information for analysis and in reports for relevant regulatory authorities
- to transfer or assign our rights, interests and obligations under any of your agreements with us
- to update, consolidate and improve the accuracy of our records
- to produce data, reports and statistics which have been anonymized or aggregated in a manner that does not identify you as an individual
- to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us
- to assess financial and insurance risks
- to engage in business transactions in respect of services to be offered and provided to you
- to comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us
- for internal management of the services being provided to you
- to maintain records required for security, claims or other legal purposes
- to provide training for our staff
- to conduct marketing and information technology activities (for example, market research)
- to persons who have been identified as being you or your authorized representative(s) pursuant, for the purpose of the relevant transaction or enquiry
- to third parties with whom we have contracted to provide services to us (such as analysis on our behalf) for any of the purposes described above. Where we disclose your personal data to third parties we shall ensure that such data is used only to provide services to us
- for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
With Whom We Share Your Personal Data
As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:
- federal or state government
- law enforcement agencies
- government agencies
- our regulator
- companies or organizations that act as our agents, contractors, service providers or professional consultant
- companies or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested
- our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data
- other parties in respect of whom you have given your express or implied consent
- Any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.
If Personal Data Provided by You Is Incomplete
Where indicated in our application or registration forms manually or electronically, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide a complete and obligatory personal data, we may not be able to process your application or provide you with our services.
Your Rights to Access and Correct Your Personal Data
We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date. Your access may be subject to fees to meet our costs.
How Long We Will Keep Your Personal Data
We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with LFLV or its subsidiaries for the duration of your relationship with us, for such period as may be necessary to protect the interests of LFLV or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by LFLV or its subsidiaries’ s relevant policies.
How We Protect and Safeguard Your Personal Data
We endeavor to take all reasonable steps to protect your personal data and keep your personal data secured. This includes following our security procedures (like checking your identity when you call us). Our site may link to other websites and we are not responsible for their data policies, procedures or their content.
Transfer of Your Personal Data Outside Malaysia
Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.
Your Consent
By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes.
Langkawi Ferry Line Ventures Sdn Bhd. (“Langkawi Ferry Line”) is concerned about your right to privacy. Therefore, Langkawi Ferry Line pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. Although this Privacy Policy is not a contract and does not create any legal rights, it serves as an expression of Langkawi Ferry Line’s commitment to protecting private personal information.
Langkawi Ferry Line reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy on Langkawi Ferry Line’s website @ www.langkawiferryline.com (“Website”) and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the websites governed by this policy for a period of 30 days.
This Privacy Policy describes the information that Langkawi Ferry Line collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security.
This Privacy Policy is applicable to all users of our Website including Travel Reservations, Corporate Sales, Marketing Research, Investor Relations, Customer Relations/Service and Customer Support. It is also applicable to all users of Langkawi Ferry Line mobile application and those who provide their personal information during offline transaction at Langkawi Ferry Line sales counters or with third party e.g. our travel agent or service provider and/or any online sites operated by Langkawi Ferry Line.
Information collection
We collect and maintain information that you enter on our Website & Mobile App or give us in any other way (collectively, “Personal Information”). You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website, Mobile Application and services provided by Langkawi Ferry Line. Personal Information we learn from you helps us to personalise and continually improve your online experience. Here are the types of Personal Information that we collect:
- Personally Identifiable information e.g. Name, photo, gender, date of birth, nationality, passport/identification card number, passport expiry date, passport issuing country and country of residence;
- Contact information e.g. address, email address and phone numbers;
- Payment information e.g. credit or debit card information, including the name of cardholder, card number, card issuing bank, card issuing country, card expiry date and banking account details;
- Travel information e.g. flight information, and currency, departure destination or other product preferences;
- Technical information e.g. IP address.
When you interact with applications created by Langkawi Ferry Line or our affiliates, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.
Cookies
Cookies are small files containing information which are downloaded to your device when you visit our Website. We use cookies to recognise your preference information, keep track of your bookings and facilitate site administration. If you continue to browse our Website without changing your web browsers or device’s settings that control cookies, you agree to receive cookies when you use the services on our Website.
Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.
It is important that you prevent unauthorised access to your password and your computer. You should always log out from your Big Loyalty account after using a shared computer. Click here for more information on how to logout.
There are 3 types of cookies used on our Website:
Functionality: These cookies enable you to use our services. These cookies are essential to enable you to browse our services and use certain features. Disabling them may prevent you from using certain parts of the services. Without these cookies, services like login, booking and paying activity cannot be provided. These cookies also help keep our services safe and secure.
Preference: These cookies store information such as your preferred country, language selection and website preferences. Without these cookies, our services may not be able to remember certain choices you’ve previously made or personalise your browsing experience by providing you with relevant information.
Analytics: These cookies collect information about how you use our services such as which pages you visit regularly. These cookies are used to provide you high-quality experience by doing things such as tracking page load, site response times, and error messages.
Use of information collected
Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is ferry interruption which shall include but not limited to change of ferry schedule, we will notify you via email, mobile chats, telephone call or SMS, based on the Personal Information which you provided to us through our customer support’s or at the point of reservation through our Website, mobile application, call centre or sales counter. We also use Personal Information to provide alert messages through Langkawi Ferry Line's mobile services facility and to Email. In addition to this, your Personal Information will be used for the purposes of accounting (billing and auditing) or cross-marketing of products and services, refund, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
Sharing of Information Collected
Furthermore, Langkawi Ferry Line will jointly use Personal Information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.
Whenever required by law, we will disclose your Personal Information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.
As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.
However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties.
In the circumstances set out in this Privacy Policy where Langkawi Ferry Line shares your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by Langkawi Ferry Line if not better. This does not apply where we are required by law to pass your information to a third party.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
Langkawi Ferry Line does not sell or rent any of your Personal Information on our Website to any other parties. Langkawi Ferry Line may share anonymous and/or aggregated information about all our users with third parties.
For inquiries on management of Personal Information disclosed to, or shared with Langkawi Ferry Line and/or third parties hereunder, please see “Contact information” section below.
Your consent
Langkawi Ferry Line or any third party service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, Langkawi Ferry Line will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.
Generally, in using the Website & Mobile Application, you consent to the collection and use of your Personal Information by Langkawi Ferry Line in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting Langkawi Ferry Line. If you have provided us Personal Information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us. By providing us Personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Policy.
In most instances, it is obligatory for you to provide us with your Personal Information in order to allow us to satisfy your request or provide you with the service that you have requested for.
However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Langkawi Ferry Line.
Access to and Correction of Your Personal Information
You may access your Personal Information by logging-in to your Account on ticket.Langkawi Ferry Line.com. We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your Personal Information.
Minors* Under 18 Years Old
We cannot distinguish the age of visitors to our Website or Mobile Application. If you are a parent or guardian of someone under 18 years old who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting us.
Links To Other Sites
Our Website contains links to other sites (“Third Party Sites”). Please be aware that we are not responsible for the privacy practices or content of those Third Party Sites. We encourage you to read the privacy statements of each site that collects information from you before submitting any personal information. Langkawi Ferry Line's Privacy Policy applies solely to information collected by Langkawi Ferry Line and does not apply to Third Party Sites.
Contact information
For any queries, concerns or complaints in relation to our handling of your Personal Information or our Privacy Policy, please contact our Compliance Officer at 604-9663988 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Our Terms and Conditions of Carriage
The booking and carriage of guests and baggage is subject to the Terms and Conditions of Carriage and Fare Rules.
© Copyright 2013 Langkawi Ferry Line Ventures Sdn Bhd at rights reserved.
Unless otherwise specially stated herein, Langkawi Ferry Line Ventures Sdn Bhd shall retain any all title, rights and interests it may have in its trademarks, copyrights, other intellectual property rights and other rights in respect of connected to this website.
Everything contained in this website is protected by copyrights and, except as strictly provided and permitted in these Terms & Conditions and/or on the website, may not be used without the prior written permission of Langkawi Ferry Line Ventures Sdn Bhd.
Site Use
Langkawi Ferry Line Ventures Sdn Bhd permits you to use its website subject to the Terms and Conditions set out herein. By accessing any other page of this website, you indicate your agreement to be bound by these terms of use.
Langkawi Ferry Line Ventures Sdn Bhd reserves the right at any time and from time to time to modify or discontinue, temporary or permanently, the service or any part thereof from this website, with or without prior notice to you.
Langkawi Ferry Line Ventures Sdn Bhd makes no representation about the suitability of the information contained on this website for any purpose. All content of the pages on this website are provided for information only and without warranty of any kind. No responsibility or liability is accepted by or on behalf of Langkawi Ferry Line Ventures Sdn Bhd for any errors, omission or statements whether misleading or otherwise on these pages, including any feature or aspect of such website or pages, whether provided by Langkawi Ferry Line Ventures Sdn Bhd or by any other organization, company or individual or entity whatever the loss claimed or alleged.
Conditions of the Carriage
Issued July 2013
- As used in this conditions of carriage "ticket" means this passenger ticket and baggage check or in the case of an electronic ticket, this itinerary / receipt / electronic coupon / boarding document, issued by or on behalf of Carrier of which these conditions and notice from part, : "Carriage" is equivalent to "transportation". "carrier" means all sea vessels that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such sea carriage.
- Carriage hereunder is subject to the provisions of The Merchant Shipping Ordinance, 1952 and the Orders made thereunder (any revisions thereto) and to the General Conditions of Carriage, Regulations, Timetables and Notice which are made part hereof and may be inspected at office of carrier on demand.
- Carrier's name and address of carrier's owner/operator are as printed on the face of the ticket.
- A Company issuing a ticket on behalf of Carrier does not so only as its Agent and shall not be liable for injury (fatal or non-fatal of passenger or any loss or damaged of passenger's personal effects and baggage. Howsoever caused at ferry terminal or on any carrier or arising out of the journey to which this carriage is related or for any delay, cancellation or rescheduling of the departure or arrival of any carrier.
- Any exclusion or limitation of liability of carrier shall apply top and be for the benefit of agents, servants and representatives of carrier and any person whose vessel is used by carrier for carriage and its agents, servants and representatives.
- Checked baggage will be delivered by the bearer of the baggage check.
- The fare for carriage is subject to change prior commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
- Schedule and the time shown in time tables or otherwise are not guaranteed and are subject to change without notice. Carrier may without notice substitute alternate carriers or vessels and may alter or omit stopping places shown on the ticket in case of necessity. Carrier assumes no responsibility for making corrections.
- Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at terminal by time fixed by carrier or, if no time fixed, early enough to complete departure procedures.
- Carrier reserves the right to refuse carriage to ant person who has acquired a ticket in violation of applicable law or carrier's tariffs, rules or regulations.
- For safety reasons smoking is prohibited and articles such as those listed below shall not be carried in the passenger's baggage without consent of appropriate Authority and prior arrangement with Carrier.
- Briefcases and attached materials (such as acids, alkalis, and wet cells batteries); Etiologic agents (bacteria, virus, etc ); Firearms, explosive, munitions, fireworks, and flares; Flammable liquids and solids (such as lighters or heating fuels, matches and articles which are easily ignited); Oxidizing materials (such as bleaching powder and peroxides, Poisons (such as cyanide, arsenic and weed killers)'; Radioactive materials; Other restricted articles (such as mercury, magnetized materials, offensive or irritating materials); Foul smelling items or produce; Any animal or pets.
- Passenger shall not carry cargo other than personal effects.
- This ticket is not transferable and only valid for trip, date and time as stated on the ticket only. Refund shall not be paid for expired unused tickets.
- Carrier reserves the right to impose any charges deemed fit for any changes made to confirmed tickets.
- Passenger shall not carry illegal drugs, other prohibited items or materials.
- Prohibition of carrying bicycles using passenger ferries.
- Exception is only granted if the bicycle is a foldable type or in the form of a box sized l x w x h (40cm x 27cm x 74cm) with a weight not exceeding 25kg allowed to be carried by passenger ferry.
TERMS AND CONDITIONS OF CARRIAGE ( "Terms and Conditions" )
- E-booking cannot be done sooner than 24 hours prior to time of departure.
- Passengers booked and paid on-line with itinerary print-outs need to check in at the ferry Terminal 30 minutes for boarding. Failure to do so would result in cancellation of the booked ticket/s and no refund shall be entertained.
- No amendment, cancellation and refund allowed for all confirmed tickets.
- Langkawi Ferry Line Ventures Sdn Bhd cannot be held responsible for any tickets that are lost, stolen, damaged or destroyed and no refunds will be made or replacement tickets be issued in respect of these.
- The time(s) of departure and/or arrival shown on itinerary print-outs, ticket, the timetable or elsewhere is not guaranteed. The said times and the service to which the itinerary, ticket and/or these Terms and Conditions may be delayed, cancelled or rescheduled at any time and from time to time without prior notice.
- Passenger must ensure that all luggage, belongings or otherwise which are brought on board the ferry or vessel shall be free from defects and are safe, duly secured and suitable for carriage. Passenger shall not bring on board any animal, foul smelling article, prohibited drugs/substance, firearm, any explosive/combustible matter, or any item which in the opinion of the Ferry Owner and/or Operator are harmful, offensive, unlawful or inappropriate for carriage on board the ferry or vessel.
- The Ferry Owner and/or Operator, including their respective employees, officers and representatives shall not (whether in contract, tort, negligence, criminal liability or otherwise) be liable for any injury, loss, damage, cost, expense or otherwise suffered or which may be suffered by the Passenger, directly or indirectly and howsoever arising, at The Terminal, on board any ferry or vessel, or in relation to the service to which this ticket and/or these Terms and Conditions relate. The foregoing includes but not limited to personal injury (fatal or non-fatal), loss/damage to any property or article of or under the care of the Passenger, legal or other consultants' costs of the Passenger, consequential losses, etc.In addition to but without limiting the generality of the foregoing, the Passenger hereby irrevocably (i) renounces for himself, his estate/personal representatives and his dependents, all responsibilities, claims and compensations of whatever description against the Ferry Owner and/or Operator, including their respective employees, officers and representatives; and (ii) indemnifies and keeps indemnified the Ferry Owner and/or Operator, including their respective employees, officers and representatives, against any loss, damage, cost, expense, penalty or otherwise which may be suffered by any of them in the event any action, claim, demand, investigation, proceeding or otherwise is commenced by whomsoever against any of them for whatsoever reason.
- A reference to "Ferry Owner and/or Operator" in these Terms and Conditions shall refer to the Ferry Owner and/or Operator named on the reverse side of this ticket, and if no such name appears, shall refer to the Ferry Owner and/or Operator for the time being who provides the services to which this ticket and/or these Terms and Conditions relate.
- No failure by LFLV to enforce or rely upon any of these terms and conditions shall be constructed as a waiver or shall affect our right to enforce any other terms and conditions.
- If any of these conditions shall become or be declared invalid or unenforceable by any tribunal or court of competent jurisdiction then such invalidity or unenforceability shall not affect the remaining conditions all of which shall remain in full force and affect.
- Our employees and agents have no authority to waive or vary any of these conditions.
- The contract shall be governed by Malaysia law and any dispute thereunder shall be determined in the Court of Malaysia.
IMPORTANT NOTICE AND OTHER CONDITIONS
- Passenger is required to take note of the name of ferry or vessel, boarding time and departure gate, and to check-in 30 minutes before departure.
- This ticket is not transferable and is only valid for the trip, date and time as stated on the ticket.
- An Open Return ticket is valid for 3 months only from the date of issuance of ticket. Any ticket (including an Open Return ticket) not used shall be forfeited and monies paid are not refundable.
- No cancellations or refunds are allowed for all confirmed tickets.
- Once a booking has been confirmed, any changes to the ticket are subject to the applicable terms. A processing fee equal to 50% of the ticket fare will be imposed by the company.
- No changes are allowed within 48 hours prior to the scheduled ferry departure time.
- Changes in route are not allowed.
- Tickets are non-transferable and changing the passenger name assigned to the ticket is considered a ticket amendment. A processing fee equal to 50% of the ticket fare will be imposed by the company.
- The company does not support converting the ticket to an open ticket.
- Smoking to strictly prohibited in the ferry or vessel.
- LFLV has taken up a passenger liability insurance policy ("Policy") for passengers, which are available for sight upon request from LFLV. The Policy shall operate only while the Passenger takes a journey to which this ticket and/or these Terms and Conditions relate as a full fare-paying passenger (with insurance premium paid). The Policy shall not create any legally enforceable obligation against LFLV. LFLV shall in no event be under any liability of any kind or however arising by reason of anything done or not done by LFLV or its employee, officer or representative under or in pursuance of the coverage or contents of the Policy, and LFLV does not accept responsibility or give any warranty whatsoever as to the validity of the Policy. The Passenger shall be deemed to have accepted all provisions of the Policy and be bound thereby unless s/he elects to opt out of the Policy in writing to LFLV. No Passenger below the age of majority may elect to so opt out of the Policy without the written consent of his/her lawful parent/guardian.
Langkawi Ferry Line Ventures Sdn Bhd